Order & Refund Policy
At SmartPipeZone, we strive to offer a seamless and secure shopping experience for our customers. Whether you’re purchasing our plumbing products directly from our website or through authorized platforms like Amazon, we are committed to clear policies, timely fulfillment, and excellent customer service.
Ordering Options
Customers can place orders via our official website or through selected partner marketplaces including Amazon. Availability and pricing may vary based on platform. For questions about product listings on Amazon, please reach out to us directly through our contact page.
Payment Methods
We accept secure online payments through multiple channels including PayPal, major credit and debit cards, and authorized checkout systems. Transactions processed via PayPal offer added flexibility and buyer protection.
Warranty Information
All our products and services come with warranties ranging from 3 months to 5 years, depending on the item purchased and the nature of the service. Warranty duration will be clearly specified at the time of sale and in the product description.
- Standard fittings: 3 to 12 months
- Water tanks, heaters, and pumps: 1 to 5 years
- Installation and maintenance services: up to 1 year workmanship warranty
Refund Policy
We offer a transparent and fair refund policy to ensure customer satisfaction:
- Refunds are eligible for unused, undamaged items returned within 14 days of delivery.
- Items must be in original packaging with proof of purchase.
- For defective or damaged products, a full refund or replacement will be provided.
- Refunds are issued to the original payment method, including PayPal.
To request a refund, please contact us at contact@smartpipezone.com or call +1 888-919-3945. Our support team will respond within 1–2 business days.
Shipping & Delivery
We offer reliable shipping across all major cities. Orders placed through Amazon will follow Amazon’s shipping timelines and tracking policies. Direct orders through our site are processed within 2–5 business days and delivered via trusted carriers.
Contact Us
If you have any questions about your order, warranty, or eligibility for a refund, our customer service team is here to help. Please contact us via email or phone during business hours, and we’ll ensure a prompt and satisfactory resolution.